Orders
How do I make wholesale purchases?
Once you have decided on the garment, you can view the precise size measurements and colour options from the garment’s description page. You can view the price by clicking the ‘add to cart’ button. You can then email us the list of garments you are interested in, at admin@chcashmere.biz to place your order. We will get back to you as soon as possible with the availability, as well as answer any questions you may have. For more information please view our Order Guide - Wholesale
How do I make customised purchases?
You would need to email us your product name, preference material, design and tech pack, and pay for the sample production for us to produce your first sample. Once you are satisfied with the sample, you may pay for the bulk order for us to process the mass production. For more information please read our Tailor-Made Guide
What is your minimum order quantity?
There is no MOQ required for our in-stock wholesale products. However for customised products, the MOQ is usually 20 units for every design, colour, and size. The MOQ depends on the exact product that you are looking for. Please contact us at admin@chcashmere.biz for confirmation.
How do I know which size to order?
There are the size options for individual garments in their description page. You can find full measurements of each size and information on how to compare your measurements if you scroll down the page. If you are unsure or want the size to be a bit bigger, please contact our customer service team at admin@chcashmere.biz . We are more than happy to help you.
How do I know the colour options?
There are the colour options for individual garments in their description page. You can find them on the left of the major picture. If you are unsure or want the colour that is not from the option we provided, please contact our customer service team at admin@chcashmere.biz . We are more than happy to help you.
Where can I find the technical information regarding an individual product?
For each product presented you will find information relating to the composition and corresponding chart.If you have any further questions, please contact our customer support team at admin@chcashmere.biz .
Do I need an account to place orders?
You don’t need to have an account with us to place an order as you will need to email us at admin@chcashmere.biz or whatsapp +86 15615221980 .
Do you offer private label service?
Yes we do, we can sew your label onto the garment if you send us your labels; We can also produce your label for you if you send us the measurements and picture of the logo, and then sew them on for you.
Fabrics and Yarns
Do you sell fabrics or yarns?
Yes we do, the MOQ for yarn is 1kg per colour, MOQ for fabric is 1m per colour. Please email us at admin@chcashmere.biz for more information.
Where do you source your raw materials?
You can view all the details of our yarns from Yarns.
Delivery and Shipment
Where do CH Cashmere ship to?
We ship across the world via DHL, UPS and FedEx. All international deliveries need to be signed for and can be tracked from the point at which they are dispatched. In some extreme cases we may choose another delivery service for your order, but will confirm this to you by email.
How do I track my order?
Once your order has left our warehouse, you will receive a confirmation email from us including your tracking number. In some cases, you will receive an email with your tracking details from the courier after the order has been dispatched.
When will I receive my order?
All orders delivered via DHL will usually arrive within 3 to 7 working days; Orders delivered via UPS or FedEx will usually arrive within 7 to 10 working days. This can however take a little longer or shorter at times depending on the destination. We cannot guarantee delivery times for any orders.
What should I do if I receive faulty, damaged or incorrect items?
We are very sorry you have received an incorrect or faulty item.
Please contact us, the quickest way to do this is to chat with one of the team at admin@chcashmere.biz . Alternatively you can call +86 15615221980 via whatsapp or phone.
Payments
About CH Cashmere
Where can I find out more about CH Cashmere?
We invite you to visit the About Us section of our website to learn more about the sustainability efforts of CH Cashmere and our factories. Check out the Yarns page if you would like to learn more about our yarns selection and material sourcing. Explore our Blogs for interesting facts about knitwear fashion trends and our company. Subscribe to the Newsletter to receive the most recent updates about CH Cashmere. Also, do not hesitate to contact our Customer Service: admin@chcashmere.biz .
Is CH Cashmere a factory or a trading company? Where is your factory?
CH Cashmere is a Chinese knitwear factory and exporter located in Shanghai, China. Apart from our own factory, we also cooperate with lots of yarn factories to produce premium quality products.
How do I contact CH Cashmere?
If you have any questions or concerns, please feel free to contact our customer service team. You could email us at admin@chcashmere.com, leave us a message on our website, or call +86 15615221980. We will respond as quickly as possible.
How do I subscribe or unsubscribe from receiving your emails or blogs?
To subscribe, please send us your name and email address at admin@chcashmere.com , or leave your name and email address on our web chat.
If you wish to unsubscribe, please contact our customer service team at admin@chcashmere.com . We are more than happy to assist you.